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The best correspondence, whether positive or negative, should be brief, clear, and convey an understandable message. This tutorial focuses on writing letters of complaint, which arise when situations or services fall short of expectations. Complaints can stem from poor customer service, unfulfilled promises, defective items, or other unpleasant experiences. Writing a complaint letter starts with recognizing the need to notify someone or seeking relief. It’s important to acknowledge the emotional aspect of the situation. Initially, you might draft a letter reflecting heightened feelings, but it’s advisable to discard that version and later refine your points for clarity and effectiveness.