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you can easily issue credit to your customers in QuickBooks Online you might want to do this to reduce a customers invoice for some reason or you may want to give a customer credit simply for being a good customer note the difference between a credit and a refund a refund is entered when you need to send money back to a customer and a credit is issued when you want to reduce the amount the customer owes you either now or in the future to do this well go over how you can create a credit note send it to a customer and then apply that credit to an invoice to give a customer a credit start by selecting new and credit note select the customer you want to give credit to you will have to confirm their email address as there will be a notification of this credit that will be sent to them the other fields are also editable if you need to modify any of these details next select the products and services you would like to give your customer credit for you can also select add new to create a cr