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Effective correspondence, whether positive or negative, should be short, clear, and easily understood. This tutorial focuses on writing complaint letters, acknowledging that people and situations may not always meet expectations. Complaints may arise from issues like poor customer service, unmet promises, or defective items, prompting the need to notify someone. Writing a complaint letter often stems from emotional reactions, suggesting that initial drafts may be less effective. It's recommended to draft your feelings first, then discard that version. Subsequently, you should refine your message by identifying and organizing the key points to create an effective final letter.
