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Effective correspondence, whether positive or negative, should be concise, clear, and easily understandable. In this tutorial, the focus is on writing letters of complaint, which become necessary when expectations are not met, such as in cases of poor customer service, unmet promises, or defective items. The process begins with recognizing the emotional need to communicate the issue. It's advisable to draft an initial letter reflecting these heightened emotions, but then discard it. The next step is to refine the message, identifying and articulating the key points clearly to effectively address the problem at hand.