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In this video tutorial, viewers learn how to customize quote PDFs in Salesforce. The first step is to enable Quotes in Salesforce Classic by using the Quick Find box to access Quotes Settings and clicking Enable and Save. Next, it's essential to add the Quotes related list to the relevant page layouts to ensure users can access them. The tutorial mentions that this organization has two custom page layouts for business-to-business and business-to-consumer opportunities, as well as the standard opportunity layout. It emphasizes the importance of adding the Quotes related list to all opportunity page layouts, allowing salespeople to create quotes for various opportunity types.