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In today's "Ask the HR Expert" segment, a common question arises regarding employee reference requests: whether to respond, how to respond, and what policies should be in place. The concern largely involves potential defamation claims that could occur if a negative reference is given and the employee disputes it. To mitigate this risk, organizations should implement a clear policy stating that all reference requests must be directed to HR. This ensures compliance and consistency. Additionally, it's important to obtain written consent from the employee for any reference checks, and requests and responses should also be documented in writing.