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Eighty-two percent of U.S. consumers stop engaging with brands due to poor customer service, emphasizing the importance of customer satisfaction. Unsatisfied customers can negatively impact business health, leading to loss of existing customers, decreased sales, and low employee morale. To enhance customer satisfaction, it’s vital to collect feedback throughout the customer journey, which is facilitated by customer satisfaction surveys. ProProfs Survey Maker allows users to create various types of online surveys quickly, offering extensive customization options and detailed reports. It is highlighted as a versatile tool for obtaining actionable feedback effectively.