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The key to effective correspondence, whether positive or negative, is brevity, clarity, and a straightforward message. In this tutorial, the focus is on writing letters of complaint, which arise when expectations are unmet due to issues like poor customer service, unfulfilled promises, or defective items. Writing a complaint letter typically stems from a desire to inform someone or seek resolution, often involving heightened emotions. The advice is to initially draft your letter when feeling emotional, then discard that version. Afterward, it's beneficial to refine your points and focus on the key issues to communicate effectively.
