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In a conversation with Angelica, a senior service specialist in Arlington, Texas, a caller expresses frustration after visiting multiple local Chase Bank branches and mortgage brokers for assistance in purchasing a house with a promissory note. The caller explains that a promissory note is a legal instrument promising to pay a specific amount within a set timeframe and references UCC codes. They are seeking guidance on where to deposit the promissory note, believing that once deposited, it can be credited to their account. Angelica responds by indicating that a determination of the note's type is needed before any further action can be taken.