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A Software Maintenance Agreement (SMA) acts as an extended warranty for software, providing several key benefits. It grants access to the latest software releases, ongoing development, and ensures version compatibility with customers and suppliers. Additionally, it offers unlimited technical support. While technical support is available without an SMA for $150 per issue, having an SMA is more advantageous. To order an SMA upgrade, a purchase order is required after receiving a quote; updates are typically sent within a week. The SMA kit includes a pen, USB flash drive, and an agenda book, with contents provided on the flash drive.