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you may want your customers and support agents to access your support portal at your own custom URL like support that your company comm if that is the case you can point your support URL to the ng desk domain you signed up with like your company ng desk com the first step to mapping your company domain to your ng desk support portal is creating a cname record that will serve as your support URL the steps to create a cname record in your DNS zone file will depend on what hosting provider you use this is how you can add a cname record if you use GoDaddy login to your GoDaddy account and open your product select your domain name from the list to access the domain settings page on the DNS management page at the bottom of the records section click Add select the cname from the type drop-down and complete the required fields enter the hostname or prefix the cname record will be set to for example if you want to use the custom support URL like support on my company comm enter support as your...
