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In this video, Claudia St. John from Affinity HR Group discusses how to compassionately handle employee terminations, a challenging but necessary aspect of management. She emphasizes that employees experience a mourning process similar to grief when losing their jobs, navigating emotions such as denial, depression, anger, and acceptance. It’s crucial for managers to be aware that unexpected terminations can lead to heightened emotional responses and potential legal issues. By preparing for these difficult conversations and approaching them with empathy, employers can help ensure a smoother transition for both the employee and themselves.