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When collaborating with a service provider, it's crucial to establish uptime and availability requirements through a Service Level Agreement (SLA). An SLA outlines the minimum terms for services, such as limiting unscheduled downtime to four hours and ensuring a technician's dispatch during outages. It may also involve keeping equipment on-site by the Internet Service Provider (ISP) for emergencies. This agreement ensures that both parties clearly understand the service expectations. Additionally, when forming a partnership with a third party, starting with a Memorandum of Understanding (MOU) can help define broad goals for the collaboration.
