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front desk staff must develop certain habits such as courtesy good manners hospitality and respect for co-workers superiors and clients you must know how to work in a team and must always pay attention to professional tendencies in the lodging industry a good example of this is learning a second language since hotels receive many foreigners you need to show the client warmth hospitality and courtesy as the front desk and its staff make lasting impressions on guests always smile and use kind words a warm good morning or thank you can make the difference lets see how a professional behaves hi welcome to alpha hotel how may i help you hi i have a reservation um under michelle white um i booked it last week for today okay great lets check let me see your id [Music] okay great yeah we have your reservation it looks like you requested a quiet room right yes im super tired from the trip yeah i imagine well i have you on in room 403 its on the last floor in the corner so away from the stre
