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okay welcome to Otis Elevator I am your host Faith Johnson and today I will be talking about the maintenance control program so what is a maintenance control program okay this is an agreement between you the customer and Otis Elevator the company on how we will maintain your elevator over a five-year basis okay so why do you need it well number one is the law also you have ease of mind so imagine your elevator breaks down and you have no one to call literally know when to call this will prevent that this will have someone in place a service in place for you to call in case of an emergency in case you have an outage something like that so also you will avoid penalties and fines so in the State of Florida you were required to have a maintenance contract if you have an elevator okay this will also provide you with phone monitoring so with an Otis Elevator they will maintain the phone monitoring during the warranty period but after that you have to have a service plan in place so when you