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Customer satisfaction feedback often varies widely, as seen in polarized restaurant reviews. Many reviewers share extreme opinions, either praising experiences with enthusiastic remarks or expressing disappointment starkly. This trend arises because customers typically leave feedback only when they feel very satisfied or very dissatisfied, neglecting the more moderate experiences. This creates a gap in understanding the overall customer sentiment, as most customers fall somewhere in between. To address this, businesses need strategies to encourage feedback from those who had average experiences, providing a more accurate picture of customer satisfaction.
