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welcome to how to add a URL link to an incident email template to take staff directly to the incident in the remedy force console requires updating the email template there are some things to consider number one the link will work with any process that uses a Salesforce email alert with HTML template second the user will be required to login if not already logged into Salesforce or remedy force when the user clicks the link in email the email client will direct them to its default browser and if theyre not already logged in in that browser theyll be prompted to enter their credentials once they enter their credentials then the user will be taken directly to the console in the link this is a security feature and part of Salesforce third the URL in the email template can be applied to other modules tasks change requests and problem simply by replacing the API names in the URL if youd like to see the full URLs go to the communities dot BMC comm forward slash Docs forward slash doc -