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its the thing we all do you to put routine car maintenance on your to-do list and at least once or twice a year and nobody but you do that wants a surprise bill at the end but thats just what one woman got and then she learned that she has rights as you do as well our consumer investigator Randy Mack has more now on what you need to know at the repair shop it was time for Buddy Gibson seventy-five thousand mile routine maintenance checkup I really take seriously taking good care of my car money took her car two keys Hyundai in van nuys the same place she bought the car money approved the estimated cost of the work $325 theres her signature approving it so bonnie was shocked when keys hyundai finished the work and handed her a sixteen hundred dollar bill and I protested well why I dont understand and he just had a variety of excuses geez Hyundai charged bunny for things like replacing the spark plugs and brake pads bunny says she didnt okay it but feeling trapped and needing her ca