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hi John Traver here at Traver connect thanks for joining us on our service BDC video today if youve already partnered with us we appreciate your partnership over these past years if youre new to us we look forward to getting to hear your story and come alongside you relative to service bbcs when you hear the term service PDC the first word for me that comes to mind is calls thats what really a service PDC is going to be built around both inbound and outbound calls those calls are going to load your shop its going to drive your ro count and ultimately its going to tee up your next retail unit one reason the service PTC is so successful today so important today is it has a massive amount of opportunity in the form of those incoming calls the cell phone changed everything its increased the amount of calls to dealerships and as a result we have to have a team of people centralized to take those calls its always been busy in service but today when you ask dealers they tell you they
