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hi welcome back Im Morgan and today I will take you through this this taking a reservation over the phone answering the phone that qu Claire is very important to us often this may be the first contact a guest has with our restaurants and we want it to be perfect regular guests frequently cultural reserve too so having one system that everyone uses will ensure that guests feel comfortable and know what to expect when they call us therefore this is very important that when you answer the phone as quickly you do it exactly according to our sequence of service every single time something you may not know is that when youre speaking on the phone a guest can detect if you are smiling or not this is communicating through the son of your voice over the phone throughout the call it is very important to smile heres what we do when the phone rings we answer it as quickly as possible which right words are within three rings when the guests name is in our system you will see displayed on the sc