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welcome last week we were exploring a way to work remotely with sa PC for C in managing the sales process in the automotive industry today let's look at enhancing that scenario with a brief introduction to customer satisfaction surveys and how this can promote customer advocacy last week we talked about how c4c can help businesses in the automotive industry to connect digitally and socially we also explore how the solution can empower automotive dealers and importers to consistently sell more vehicles services parts and accessories at a better margin this week we shall revisit how we can append more touch points to the customer journey in order to promote stronger customer advocacy before we do let's take a look at how Gartner defines such a customer journey the big faces in a customer journey can be mapped into a linear transition phase of buy purchase and own the buy phase involves all the stages a customer experiences before committing to a purchase the purchase itself will transit...