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hello fire rescue family as a longtime employee of Palm Beach County fire rescue I know our customer service has always been the strength of our department we have been telephone surveying our patients over the past year to learn about their experience with us and the results are phenomenal you are doing outstanding work customer service coordinator retired District Chief Sam Halbert and I discussed these amazing results and how our patients feel about our service thank you [Music] today Im here with retired District Chief Sam Halbert he spent many years here at Palm Beach County fire rescue serving our community and hes come back in his retirement to help us out with our customer service really just gave us insight to what we thought we already were doing it gave us tangible numbers so we can reflect to our community what were doing out on the streets on a daily basis there are asked eight questions and they can be either satisfied or very satisfied or dissatisfied or very dissatis
