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[Music] hi there welcome back in this video we are going to see how to handle the hardware request when i say hardware request it could be anything like user is requesting for the laptop user is requesting for the iphone the android phone whatever the printer and we have to call user have to call service desk to raise a request for this particular hardware so im going to ring the it guy now hello yeah thank you for contacting service desk it how may i help you hi my name is nihal singh and uh i need the new laptop to work from home in weekend because i just do have the you know weekend work and i could not carry my happy desktop from office to my home so i just need the laptop yeah sure so will you please help me with your employee id its five five six seven eight and may i know your manager name sam smith okay allow me a moment let me create a request for you yeah sure no problem well im looking for apple laptop yeah so we do have two modules of macbook pro okay uh in which one one
