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in this video we will demonstrate how to submit a maintenance request using the building link management site all employees can submit maintenance requests on behalf of residents and for common areas front desk staff dont have access to editor request once its been submitted start by selecting maintenance on the left menu and then new request if this request relates to common areas select management unit to enter a request on behalf of a resident enter part of their name or unit number into the top field and select the correct unit from the list of results depending on their notification preferences the occupants will receive an email when this request is saved when theres any change to the status and when comments are added making a request private hides it from the occupants and switches off email notifications this is handy if you want to make a note of something that needs doing without alerting them you cant make a request private later this is the only opportunity to select