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hi welcome back to my channel todays video as promised were going to talk about web chat tips and techniques to help you become better digital customer service expert lets begin chris is on her favorite e-commerce site reading reviews for the purchase of a new juicer she is considering she thinks shes ready to make her purchase but first she has a question about a particular part of the companys return policy rather than calling them and sitting on hold or emailing and waiting hours for a response chris taps into the quick web chat feature right in the lower left corner of the e-commerce site she is then connected to a representative within minutes [Music] alrighty that was quite a different flow this time isnt it because we are so used to listening to voice calls and mock call practice and that was kind of a different feel because now were talking about non-voice customer service or digital customer service through web chat in my last video i talked about the three essential s
