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many independent restaurants have decided to take reservations as a way to space out and control the timing of arriving guests Ive had first-hand experience going from a wait list to reservation system and I quickly learned that taking reservations is more than just being pleasant and communicating the correct information when responding to questions and requests the words you choose and the demeanor you project will impact the guests impression of your entire restaurant either positively or negatively Im going to show you three situations you will very likely encounter when taking phone reservations its important to be prepared and confident you can handle these questions before the phone rings first is availability what if the guests preferred time is already full give them options tell them what you can do and let them decide and what they would prefer for example I guess calls and wants a reservation at 7:00 p.m. on a Friday and youre booked theres only a 6:30 and a 9:00 p.m.
