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hello and welcome to this video tutorial in this video youll see how to utilize maintenance requests for guest rooms and Hotel common areas a maintenance request lets us know about an issue that needs attention but isnt serious enough to prevent you from selling the room or the room is currently occupied entering a maintenance request does not remove rooms from inventory to do that youll use the out of order function instead before your hotel can use maintenance requests you must first set up maintenance reasons from GM functions expand the miscellaneous codes header then select the link for maintenance request the top half is a list of guestroom maintenance items we can modify the list using the toolbar or inactivate any item on the list by marking the inactive check box our sample hotel has a pretty exhaustive list but its not necessary to include every possible maintenance item you may decide to create just a few general maintenance categories and let users include more details