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hi Im John Hickey a consultant with logging consulting in a todays video Im gonna show you how to open a service request through your admin Center in Microsoft Office 365 when you sign up for Microsoft Dynamics 365 for sales usually go through a partner and with this partner sometimes you need to open cases sometimes you have service issues where your system is performing slowly or you see a glitch in the system and you just started to take it with Microsoft to have an engineer call you until recently you had to go through this partner to actually get the case open there was really no other way unless the partner son partner went through his own partner center source to open a ticket but now with office 365 Microsoft just added a link for the user to be able to go through and open the ticket or service request up through their own office center by themselves without contact through the partner first so to do this youll first sign into your office environment from here this will ta