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i'm diana larson i'm currently a customer service representative and i've been at banner for 29 years i started soldering and moved to product assembly after product assembly i went to the shipping and stock room and then i was asked to be a csr where i've been for the last 15 years i truly feel i get to impact the company on a daily basis i get to talk to people which is very rewarding if there's a machine down out there somewhere customer needs a product right away i can expedite at no additional charge and get them products so they're up and running as soon as possible as a csr i feel really fortunate because i build personal connections with people i also build relationships with the people i work with on the phone i have some customers i've worked with for the last 12 years and i still really like talking to them every day i really enjoy coming to work because i enjoy all the people i work with and i'm really looking forward to many more years to come