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Hi and welcome to the video on Email Templates. In this video, we will look at how to create and use email templates in Zoho CRM. Sales involves sending out a lot of emails to your leads and customers from welcome emails to follow-ups. Most of these emails are repetitive. To save you from the manual copy and paste routine, use email templates and send one message to multiple recipients via mass emails or workflow rules. With templates, you can save time, personalize your communication, make your content more attractive and maintain a consistent tone and view the stats on how your emails have performed. Let's look at how you can create an email template in Zoho CRM. Log in to your Zoho CRM account and go to Setup -> Customization-> Templates-> Email. Click the new template button and choose the module for which you want to create this template. For the purpose of this video, let's choose leads and click Next. If you want a responsive template, you can design it here. Select the Edit HT...
