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hello in less than a minute I'll show you how you can log a new request with IT go to the IT icon on your desktop and select service desk when the portal loads click the new request button enter a description of your IT problem and click post check the list of best options to see if any of the match a request if they don't then click create a standard support request add any relevant information to the new fields that appear the screen click Submit your request is now logged with IT once this has been assigned to the correct team you will receive an email containing the reference number of your request [Music]