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In this video tutorial, you will learn how to log a new request with IT. Simply go to the IT icon on your desktop and select service desk. Then, click the new request button, enter a description of your IT problem, and click post. Check the list of best options and if none match your request, click create a standard support request. Add relevant information to the new fields that appear and click Submit. Your request will be logged with IT and once assigned to the correct team, you will receive an email with the reference number.