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[Music] what is the connection between first call resolution and customer satisfaction and why is that important well first of all first call resolution means that someone was able to contact your call center and have the question answered on the first call and to their complete satisfaction this is important because it demonstrates your companys commitment to your customers and that in turn leads to better business outcomes what is the connection between first call resolution and a well-run contact center and why is that important your first call resolution scores are docHubly enhanced when you have the proper alignment between people process and technologies so in the case of first call resolution in order to get that metric high you need to make sure that number one you have people who are on staff and ready to take calls you need to make sure that your agents are properly trained and that they have the ability to answer the questions that are being put to them and third if t
