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Microsoft has launched a new email editor for the Dynamics 365 customer service hub, introducing enhanced controls for crafting professional templates. To access the email templates, navigate to the customer service admin center, then select productivity and manage next to the email templates. From this view, choose relevant email templates, select edit, and access the new editor. The updated layout includes features similar to the Dynamics 365 for marketing email editor. Users can now add alt text for images for accessibility, create hyperlinks for images, and adjust alignment and style. Additionally, buttons can be easily added by dragging them into the editor.