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In this tutorial, Theron emphasizes the importance of having legal templates and contracts in place to manage client relationships and disputes effectively. He explains that while most interactions are typically resolved reasonably, challenging clients, often referred to as "Karens," can create difficulties. For instance, if a client cancels without a clear cancellation policy, it complicates payment issues. Having a well-defined contract allows you to reference specific clauses, ensuring clients acknowledge and accept the terms they agreed to. This clarity not only protects you but also provides a clear understanding for all clients regarding policies and expectations.
