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A staggering 82% of U.S. consumers cease doing business with a brand due to poor customer service, highlighting the importance of customer delight at every interaction. Poor satisfaction can lead to loss of customers, decreased sales, and lowered employee morale. To ensure customer satisfaction, it's essential to collect feedback throughout the customer journey, which is facilitated by customer satisfaction surveys. The ProProfs Survey Maker allows users to create various online surveys quickly, offering extensive customization options and reporting features. It is positioned as a versatile tool for gathering actionable feedback.