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Effective correspondence, whether positive or negative, should be short, clear, and convey an understandable message. This tutorial focuses on writing letters of complaint, emphasizing that people's expectations are not always met, leading to situations that need to be addressed. Complaints can arise from poor customer service, unfulfilled promises, defective products, or other unsatisfactory experiences. To write a letter of complaint, you should first acknowledge your emotions, which may motivate you to communicate your concerns. It's advisable to draft an initial version when feelings are heightened but then discard it to distill your main points clearly for the final letter.
