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[Music] customer satisfaction surveys are an important tool in understanding how customers feel about your product or service and what areas you need to improve in this tutorial we will be looking at how to create a customer satisfaction survey and how to calculate your customer satisfaction score creating a survey for measuring customer satisfaction is actually a quite simple process with modern form Builders like formzap first you need to go to forms app and sign up for free then open the templates library and choose the customer satisfaction survey by clicking the use template button you will import the customer satisfaction survey into your account and start editing it ing to your goals for example you can change existing questions add new ones and change how your form looks on the design tab [Music] you should also visit settings to adjust your survey a little further and make it perfect for your audience for example you can add a custom thank you page to show After People complet
