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[Music] [Applause] [Music] Wow you did it youre a superstar and we are not surprised we always knew that you could do it by using the oculus impress reservation steps you have used your expert selling skills and you sold a room to your guests your guest has said yes and you should be excited its a very proud moment and it helps you and your hotel docHub its financial goals but wait I hate to burst this excitement bubble selling might be the hard part of the process but we arent finished yet we need to make a great lasting impression by maintaining both our professionalism and our superstar service attitude during the confirmation process now that weve sold a room to our guests we want to ensure that we collect all of the necessary information to make their stay more enjoyable we can make their check-in process quick and easy and our attention to detail will show them that we care they will see that our exceptional service is dialed in until the moment we hang up the telephone we don
