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This video tutorial covers the topic of Service Level Agreements (SLAs), explaining what an SLA is and its key features. SLAs outline the services being provided, performance levels, consequences for not reaching performance goals, and provisions for dispute resolution and monitoring performance. Common issues when implementing SLAs in projects or operations are also discussed. SLAs are important in both consumer and professional roles, particularly when using web services. Performance is a key focus in SLAs.
