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hey there fellow marketers professor walters here and today were going to talk about our customer satisfaction surveys basically how do we ask our customers if they enjoyed our product or service because this is something you need to do you need to figure out if theyre happy you need to figure out where issues might lie you might want to figure out where how often they want to buy these products so you know when to come back and go like hey do you need a new one of these and so what we want to do in this video is just kind of go through some tips and some things for you to focus on and things for you to ask in a customer satisfaction survey okay and what you really want to kind of do is just look at the overall satisfaction thats what we want to test for because by knowing the overall satisfaction you can look at different things your overall satisfaction with our relationship the overall satisfaction with our products the overall satisfaction of our surveys youre getting a big ove
