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hey guys welcome back to another Form video today were going to be going over customer satisfaction scores so customer satisfaction is one of the main pillars of a successful business as customers are your greatest asset and making sure that customers have good sentiment and feel great about your product and brand is crucial for ensuring that customers stay loyal and that you can keep growing your company through word of mouth as people become more and more satisfied with your product what even is a customer satisfaction score well its kind of just a number from 0 to 100 that helps you gauge how well your business is doing in terms of satisfaction and its also useful for creating benchmarks for future company growth to see whether your company is improving or regressing in a customer satisfaction survey customers are allowed to respond with a rating scale of from 1 to five which allows them to kind of show how satisfied they are with the product one and two being unsatisfied ified t
