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[Music] how to group tickets based on a category to get a detailed report on how tickets in freshdesk analytics are split you can group them based on a category in the next few videos you learn how to group tickets by company contacts time period statuses and custom or dependent fields to group tickets by companies and contacts go to the analytics tab go to a custom report of your choice switch to editing mode choose a widget of your choice then click on the edit icon on the top right corner on the widget on the right side click on configure icon from the group by drop-down choose requester name or company name click on apply once the data loads save the report and thats how you group tickets based on contacts companies to group tickets based on time period in freshdesk analytics go to the analytics tab go to a custom report of your choice [Music] switch to editing mode choose a widget of your choice click on the edit icon on the top right corner on the widget on the right side click
