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in todays video were going to discuss what to do when a member comes into the studio and wants to cancel their membership really what happens in this scenario is this is a gift an opportunity for us to really problem solve with that member as to how we keep them on track or to get back on track with their fitness goals though there are some very relevant and very honest reasons that people would want to cancel that we cant prevent the majority of these cancellation requests are ones that you have an opportunity to save so where can we go wrong right from the beginning in cancellations well we immediately just accept the cancellation so making sure that your team whether its an in-person request or over the phone has a solid and easy script will ensure that you get that opportunity as the leader of your facility to keep that member in your funnel so how will these cancellations come into your studio they typically come in in one of two ways the first is theyre gonna come in over th