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hi Im Kaitlyn a job dispatcher for midstate air today Im going to show you how our company uses smart service to schedule dispatched and complete jobs everyday lets start by looking at the scheduler here you can see the plan for each day this week each of these columns represent a day of work for one of our technicians the jobs themselves are color-coded by city midstate air hey this is Benjamin Parsons my building is having some air conditioning problems how soon can you send someone out if I look at the scheduler I can see that I have openings on both Thursday and Friday Ill schedule this job for Josh one of my best technicians to do this Ill just left-click and highlight across the time Id like to allocate for the job then Ill right-click and select new job Ill enter my customers information and smart service will take me into the job profile since Benjamin is a longtime customer all of his information is already listed if I click on the instructions and additional contacts