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in accounts receivable theres lots of ways that we can make use of crm we can use it in collection management the first thing we would want to do is mark invoices as paid within the crm system we can then use views to display unpaid invoices we can use reports to summarize invoice statuses we can look at charts that show us various details about our ar invoices we can email directly from within crm using custom queries and we can create word templates that can be used for collection letters inside my sales hub i can look at my view of all my invoices ive actually made a view of my invoices that now filters on the invoices that are not marked as paid im going to drill into an invoice and well actually mark this invoice as being paid and then well see that it falls off the view list so now you can see that the invoice for the fifty thousand dollars has fallen off the list so next well have a look at the chart that i can generate so im going to come in and im going to ask for all