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hi this is Lori with East base Im going to walk you through the process of adding user-defined fields user-defined fields or simply custom fields that you personally create admins have the ability to add a user-defined field to a work order or equipment based on one or multiple service categories to get started go to your sidebar on your dashboard and go to set up user defined fields next choose add new user defined field start adding your user defined field to a piece of equipment or work order by first selecting the type add the name of your user defined field and add one or multiple service categories that the user-defined fields should be tied to if you selected the work order type you will also have the option here to add the user-defined field to a work order request form once youve finished with your selections choose save now that the user-defined field has been added you have the option to view edit or delete to learn more about adding user-defined fields click on knowledge