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[Music] Wow hello does anybody work here what is this self-service [Music] you [Music] [Music] oh hi sorry to keep you waiting my name is Paul how may I help you I dont know you tell me I am mrs. Decker I bought these shoes last week to wear to my daughters wedding this morning I tried them on and before I could walk to the mirror the heel broke now the wedding is Saturday my dress is fine the shoe is dead I am sick and tired mrs. Decker uh can we come over here and discuss this please you must be upset Im really sorry this happened your being sorry doesnt put new shoes on my feet what kind of place is this no one cares about quality anymore I know and Im going to do everything I can to correct the situation it just makes me furious Id be too mrs. Decker and Im sure we can work it out do you mind if I ask you a few questions hurry up the wedding is Saturday thisll just take a minute now when did you buy the shoes by any chance do you have the receipt Tuesday and yes oh I see yo