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sis said product tutorial I tease that simple add required fields to your service request forms to run an effective IT Help Desk you need access to a complete service history of your departments activities this helps you maintain a more effective knowledge base resolve service requests more quickly and provide better service for your end users this tutorial shows you how to add required fields to your service request form so that an admin cant change its status without first entering the necessary information all service requests will then contain the details you need to track your service history and improve your performance in the future first open the service desk then choose any service request from the list click on the cogwheel icon at the top to customize the service request form heres where you can choose the fields that you want to display in the service request form as well as the specific statuses for which theyre required first we want every service request to include a
