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Im going to demonstrate how to incorporate an image within a ticket in the description field of the ticket so we have a ticket here the all the information has already been entered by the technician you know maybe it was received by email maybe it was created by the technician through a phone call whatever all the information is entered im just going to enter here the title or subject my screen is damaged may be right so im going to enter a brief explanation of whats going on my screen is showing strange colors and lines and im going to insert a screenshot so how Im going to do that well lets pretend that this is the screen that I want to show obviously it may not work very well if the screen itself is bad but you will just you know trying to give the example here so im going to use whatever a screen print or screenshot tool i have in my computer in a windows machine i might use the screen print command in a mac i may use a the clipping tool like this so i just in any way can I