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as a medical assistant one of your main duties is to answer the office telephone this seemingly simple task is actually critical to the medical office when answering the telephone always try to answer between the second and third ring good morning dr. Morgans office this is Jane speaking how may I help you state the name of the office as well as your name remember to always speak in a polite professional manner if the caller fails to provide their own name request it and write it down may ask whos calling please confirm the reason for the call mrs. Jones I understand youre calling to make an appointment with dr. Morgan is this correct if the caller is having a medical emergency ask if someone on their end can come to the phone to speak about it is there someone there with you I could speak to about this now all right could you stay on the line please if this is not possible keep the caller on the line while motioning for a co-worker to contact emergency services for routine calls if
